Winzo Privacy Policy — Your data is safe

Welcome to Winzo. This Privacy Policy explains what information we collect from you when you use the Winzo platform, how that information is used, and the measures we take to protect your personal data.

Winzo is an internationally licensed online gaming platform. By visiting winzo.ws, creating an account, or using any of our services, you agree to this Privacy Policy.

This policy applies to the following:

• The winzo.ws website and all its subdomains.
• Winzo mobile application (Android & iOS).
• All affiliate services connected with Winzo.
• Support provided via email, live chat, and phone.

Winzo only collects the minimum information required to provide its services. Requesting unnecessary or excessive data goes against our policy.

A. Information You Provide Directly

• Registration Details: Full name, date of birth, mobile number, email address.
• Identity Verification (KYC): Copy of national ID, passport, or driving licence.
• Proof of Address: A utility bill or bank statement as proof of current address.
• Payment Information: Mobile banking numbers (bKash, Nagad, Rocket) — card numbers or PINs are never collected.
• Support Contact: Messages you send and any files attached.

B. Automatically Collected Information

• Device Information: Device type, operating system, browser version.
• Network Information: IP address and internet service provider.
• Usage Data: Time spent on the site, pages visited, and games played.
• Cookies & Tracking: Session cookies, preference cookies, and analytics cookies.

C. Information Received from Third Parties

• Transaction verification data from the payment gateway.
• Risk assessment data from fraud prevention services.
• Referral information from affiliate partners (where applicable).

Winzo uses the information it collects for the purposes listed below. The legal basis for each purpose is also indicated:

Winzo never sells your personal data. However, limited information may be shared with trusted third parties where necessary to deliver our services:

Data Sharing Purposes:

• Payment Processor: Mobile banking services such as bKash, Nagad, and Rocket — used solely for transaction verification.
• KYC Verification Services: Accredited third parties for identity and document verification.
• Cloud Storage: Secure cloud storage for encrypted data.
• Analytics Services: For analyzing site usage statistics (without any personal identification).
• Legal Authority: Information may be disclosed under court order or regulatory authority directive.
• Business Transfers: In the event of a company acquisition or merger, you will be notified in advance.

All third-party partners are contractually bound to comply with Winzo's privacy standards. They may not use your data for their own purposes.

Winzo does not retain any data beyond what is necessary. Retention periods vary depending on the type of information:

Once the retention period expires, data is securely deleted or anonymised. If a legal obligation requires an extension, you will be notified.

The Winzo website uses cookies to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored in your browser.

Cookie Types:

• Essential Cookies: Login sessions and security tokens are essential for the site to operate and cannot be disabled.
• Functional Cookies: Remembers your language preference and theme settings. You can turn this off at any time.
• Analytics Cookies: Data on which pages are visited most and how long users spend on them is used to improve the site.
• Marketing Cookies: Used to show relevant ads based on your preferences. Completely optional.

Cookie Controls:

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features of the site.

Winzo believes every user should have full control over their own data. You have the following rights:

• Right to Know: You can request to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data unless we're required by law to retain it.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You can export your data in a machine-readable format.
• Right to Object: You can object to your data being used for marketing or profiling purposes.
• Right to Withdraw Consent: You can withdraw any consent you've previously given at any time.

To exercise any of these rights, email us at support@winzo.ws. We will respond within 30 days. For urgent matters, an initial reply will be provided within 72 hours.

Winzo's services are strictly for users aged 18 and above. We never knowingly collect personal information from anyone under 18.

• Date of birth is verified at the time of registration.
• Where there is any doubt, age is confirmed through KYC verification.
• If we ever inadvertently collect information from a minor, it will be deleted immediately.
• Parents or guardians can report concerns about a child's account by emailing support@winzo.ws.

Winzo follows the highest industry standards to protect your data. Our security framework operates across multiple layers:

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Database Encryption: Stored data is also kept in an encrypted state.
• Two-Factor Authentication: An additional verification layer when signing into your account.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular audits conducted by independent security experts.
• Access Control: Only authorized personnel can access specific data.
• 24/7 Monitoring: Suspicious activity is automatically detected and blocked.

That said, no online platform can guarantee 100% security. You should also take precautions — use a strong password, never share it with anyone, and avoid logging in on public Wi-Fi.

Winzo may update this Privacy Policy from time to time. How we notify you will depend on the nature of the change:

• Minor Updates: Updates will be published on this page with a revised date.
• Important Changes: You'll be notified 30 days in advance via your registered email or SMS.
• Due to Legal Changes: You will be informed before any changes take effect.

Continued use of Winzo after an updated policy takes effect indicates your acceptance of the new terms. If you object to any changes, contact us at support@winzo.ws to close your account.

The date of the latest update is always shown at the top of this page. Contact us if you'd like a copy of a previous version.

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

• Email: support@winzo.ws
• Live Chat: Click the chat icon in the bottom-right corner of the site.
• Help Center: Help Center page Go.

We take all privacy-related requests seriously. Once we receive your request, you will get an initial confirmation email within 72 hours.