Winzo Terms & Conditions — Complete Guide

By accessing or using the Winzo platform (winzo.ws), you confirm that you have read, understood, and agreed to these terms and conditions. These terms form a legally binding agreement between Winzo and the user.

Winzo is an internationally licensed online gaming platform. To use our services, you must agree to and comply with the following general terms:

• You must be at least 18 years of age.
• Online gaming must be legally permitted in the area where you reside.
• You must register under your own name — accounts cannot be opened on behalf of someone else.
• You are using this platform voluntarily and for entertainment purposes.
• All information provided at the time of registration must be truthful and accurate.

This agreement applies in both English and Bangla. In the event of any dispute, the English version shall be considered final.

Registering on Winzo is completely free. You can create an account in just a few minutes using an active mobile number, an email address, and some basic personal information.

Registration Rules:

• Each person only One Account You may open one account only. Opening multiple accounts is strictly prohibited.
• The name on your account must exactly match the name on your National ID.
• Only one account can be created per mobile number.
• Any attempt to open multiple accounts from a single device or IP address will result in all associated accounts being suspended.
• Multiple family members may use separate accounts from the same device, but you must notify support in advance.

Account Security:

• Keep your password strong — at least 8 characters, including numbers and special symbols.
• Never share your login credentials with anyone. You are fully responsible for all activity on your account.
• Enabling two-factor authentication (2FA) on your account is strongly recommended.
• If you notice any suspicious activity, please contact our support team immediately.

Winzo complies with international Anti-Money Laundering (AML) regulations. Identity verification is therefore mandatory before processing transactions above a certain threshold.

Documents required for KYC verification:

• Identity Document: A clear photo of your National ID (NID), passport, or driving licence.
• Proof of Address: Utility bill or bank statement (issued within the last 3 months).
• Payment Verification: Screenshot of the mobile banking account used.

KYC verification is typically completed within 24–48 hours. Large withdrawals may be held until verification is done.

Winzo supports Bangladesh's most popular mobile banking services. Deposits are fast, secure, and fully encrypted.

Supported Payment Methods:

• BKash (Personal & Merchant)
• Nagad
• Rocket (DBBL Mobile Banking)

Deposit Rules:

• Minimum Deposit: ৳500
• Maximum Deposit: per day ৳5,00,000
• Deposits are typically credited to your account within 5 minutes.
• Only deposit from a mobile banking account registered in your own name.
• Deposits made from another person's number will be returned and the account will be reviewed.

Winzo believes that receiving your winnings quickly is what makes gaming truly rewarding. That's why we ensure the fastest possible withdrawal process for verified accounts.

Withdrawal Terms & Conditions:

• Minimum Withdrawal: ৳500
• Maximum Withdrawal: per day ৳2,00,000
• Processing time for verified accounts: 5–30 Minutes
• Unverified accounts may take 3–5 business days to process.
• Withdrawals can only be made through the same method used for the original deposit.
• Every withdrawal request is automatically reviewed for security purposes.

Reasons for Withdrawal Delays:

• If KYC verification has not been completed.
• If bonus wagering requirements are not met.
• If suspicious activity is detected on the account.
• If the minimum wagering requirement on the first deposit has not been met.

Winzo's bonuses and promotional offers create more opportunities for players. However, all bonuses come with specific terms and conditions that must be followed.

General Bonus Terms:

• Wagering Requirement: Most bonuses require a wager of 15x–30x the bonus amount.
• Validity: Bonuses must generally be used within 7–30 days from the date they are credited.
• Game Restrictions: Bonus bets may not count in certain games — please check the bonus details.
• Maximum Bet: A maximum bonus of ৳500 per bet may be used while a bonus is active.
• Cash Out: Bonus funds cannot be withdrawn before the wagering requirements have been met.

Welcome Bonus:

• 100% bonus on your first deposit, up to ৳10,000.
• A minimum deposit of ৳500 is required to qualify for a bonus.
• This bonus is available to new members one time only.
• Wagering Requirement: 20x (deposit + bonus).

All gaming and betting activities on Winzo are governed by specific rules. While each game has its own rules, certain general guidelines apply across the board.

• All bets are final once confirmed and cannot be cancelled.
• If a game is interrupted mid-session due to a technical error, the bet will be refunded.
• Winzo is not responsible for delays in bet processing due to server lag during live betting.
• In Sports Betting, if a match is abandoned, the bet will be considered void.
• Winzo reserves the right to investigate any unusual betting patterns.
• In the event of any dispute regarding game outcomes, Winzo's decision is final.

Winzo is committed to maintaining a fair and safe environment for all players. The following activities are strictly prohibited and will result in immediate account closure:

• Bots & Automation: Using any software, bots, or scripts to play games or place bets.
• Collaboration Betting: Using multiple accounts in coordination to claim bonus benefits.
• Money Laundering: Using the platform for the purpose of money laundering.
• Chargeback Fraud: Initiating a chargeback through a bank or mobile banking service after a deposit has been made.
• Hacking: Attempting unauthorized access to the platform's systems or another player's account.
• Bonus Abuse: Attempting to withdraw before meeting the bonus wagering requirements.
• False Information: Submitting false or altered documents for KYC verification.

Winzo firmly believes that gaming should be a source of entertainment — not stress or addiction. We care about the mental and financial well-being of every player.

Winzo Responsible Gaming Tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Self-exclude from the platform for anywhere between 30 days and 5 years.
• Cooling-Off Period: Temporarily suspend your account for 24 hours or 7 days.
• Reality Check: Get periodic reminders about your play time.
• Loss Limit: Betting will automatically stop once you reach a specified loss amount.

Contact our support team to use these tools or visit our Responsible Gaming page Go.

Winzo takes your personal data seriously. We only collect information that is necessary to provide our services, and it is stored with strict security measures.

Information we collect:

• Name, date of birth, and contact information.
• Identity verification documents.
• Transaction history and gaming activity.
• Device information and IP address (for security purposes).

How we use your information:

• To verify your account and ensure platform security.
• To process payments and prevent fraud.
• To meet legal and regulatory obligations.
• To provide customized offers and services.

For more details, visit our Privacy Policy page View.

Winzo reserves the right to suspend or permanently close an account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions.
• If evidence of multiple account management is found.
• Registering with false or fraudulent information.
• Failure to complete KYC verification or refusal to provide required information.
• If unusual or suspicious activity is detected on your account.
• Upon instruction from a court or regulatory authority.

If you wish to close your account yourself:

Email us at support@winzo.ws or reach out via support chat. Please withdraw any remaining balance before closing your account. Balances will be refunded for KYC-verified accounts.

Winzo may update these Terms & Conditions at any time. For significant changes, you will be notified in advance via your registered email or SMS.

• The effective date of any updated Terms & Conditions will always be stated on this page.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you have any questions about the terms, please contact our support team.

Contact Us:

Our support team is available 24/7, seven days a week, for any questions, complaints, or assistance.

• Email: support@winzo.ws
• Live Chat: Click the chat icon in the bottom-right corner of the platform.
• Help Center: Help Center page Go.